Frequently Asked Questions
Everything you need to know to make your home shine this holiday season.
When should I place my order to ensure delivery before Christmas?
To guarantee your festive decor arrives in time for the holidays, we recommend placing domestic orders by December 10th. Expedited shipping options are available at checkout for last-minute shoppers.
What is your return policy for holiday decorations?
We offer a 30-day return policy on all unused items in their original packaging. Please note that seasonal items purchased after December 25th are considered final sale.
Are your Christmas lights and electronic ornaments energy efficient?
Yes, the majority of our lighting collections use high-quality LED technology, which consumes up to 80% less energy than traditional incandescent bulbs and lasts significantly longer.
Do you offer international shipping for fragile home decor?
We ship worldwide! Our fragile items, such as glass ornaments and ceramic villages, are double-boxed and padded with eco-friendly materials to ensure they arrive safely at your doorstep.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our tracking portal. Most orders are processed within 1-2 business days.
Can I cancel or modify my order after it has been placed?
Because we strive for fast shipping, orders enter our fulfillment process quickly. You can request a change within 2 hours of purchase by contacting our support team via live chat or email.